Sterling Bank
*822#Sterling OneBank USSD service for quick banking actions.
Best for: Everyday personal banking
How to set it up
Dial *822# from the phone number connected to your Sterling account. Select registration and follow the account-verification prompts shown.
Practical routes
| Task | Code or route | What to do |
|---|---|---|
| Open OneBank USSD | *822# | Dial and choose a transaction from the current menu. |
| Check balance | *822# | Choose balance enquiry and authorise when requested. |
| Transfer money | *822# | Select transfer, enter the bank, account and amount, then confirm the name. |
| Pay a registered merchant | *822*28*AMOUNT*MERCHANTCODE# | Replace both fields, check the merchant and amount, then approve. |
| Urgent account help | Official app or support | Use OneBank controls or Sterling support published on the official site. |
Emergency action
For a stolen phone or disputed payment, restrict the card or channel in OneBank where available and contact Sterling through its official website immediately. Keep the session or transaction reference.
Fees: USSD session, transfer, bill and statutory charges can change. Read the full confirmation screen before entering your PIN; cancel if the amount or fee is not what you expected.
Limits: Limits depend on the account tier, identity verification, channel and the provider's current rules. Check the live limit in the app or official menu before a large transaction.
Digital access: App, USSD and official support channels
Support: Official branch, app or support channels