Downloads

Verified bank entry points, harmonised telecom codes, careful menu use, troubleshooting, evidence records and safer fallback channels.

For: Bank and mobile-network customers using USSD with or without internet

A calm containment order for SIMs, accounts, cards and wallets, followed by evidence, complaint and recovery controls.

For: People responding to a stolen phone, lost card, suspicious debit or urgent transfer problem

Opening controls, float, transaction confirmation, fraud prevention, terminal security, settlement, reconciliation and customer disputes.

For: POS agents, supervisors and assisted-payment businesses

Harmonised short codes, provider-specific offers, data and airtime checks, VAS control, NIN-SIM safety and complaints.

For: MTN, Airtel, Glo and T2 Mobile subscribers

Repeatable controls for trusted devices, beneficiaries, credentials, fake support, transaction confirmation and monthly review.

For: Individuals, families and small-business staff using apps, USSD, wallets, cards and POS

Status checks, duplicate-payment prevention, provider ownership, evidence packs, complaint tickets, follow-up and escalation.

For: Customers and merchants handling failed transfers, POS debits, ATM disputes or missing bill value

Opening balances, sales records, references, fees, refunds, settlement matching, exception handling and daily sign-off.

For: Shops, service businesses, cashiers and supervisors receiving several payment types

A practical reporting pack for transfer details, bank tickets, recipient-contact boundaries, follow-up and formal escalation.

For: Senders who used a wrong account, old beneficiary or fraudulent payment instruction

Device and SIM containment, bank and wallet restrictions, email recovery, incident evidence, monitoring and controlled restoration.

For: Individuals and families preparing for or responding to a missing phone

Transfer confirmation rules, fake-SMS detection, edited screenshots, pending value, staff scripts, handover and incident review.

For: Retailers, online sellers, delivery teams, restaurants and service providers

Terminal custody, staff roles, card handling, PIN privacy, suspicious provider calls, settlement review and incident containment.

For: Agent-banking businesses and merchants responsible for terminals and cash

Provider verification, onboarding, identity checks, transfers, merchant tools, limits, statements, support and account recovery.

For: Personal users, merchants and businesses operating or comparing app-led payment accounts

USSD, app, web and branch routes, NIN, BVN, address evidence, phone ownership, account tiers and corrections.

For: Individuals and businesses preparing to open or upgrade an account

Eligibility, token handling, ATM checks, expired references, partial cash, debit evidence, complaint tickets and follow-up.

For: Customers using withdrawal tokens or reporting debit without ATM cash

A task-first diagnostic flow for signal, dual SIMs, syntax, airtime, maintenance, timeouts, uncertain debits and alternatives.

For: Bank and telecom users seeing invalid MMI, connection, session or registration errors

Complaint drafting, evidence, provider responsibility, acknowledgement, follow-up, unresolved cases, escalation and closure records.

For: Bank, wallet, ATM, card and POS users who need a traceable complaint

Status checks, ownership, service centres, name mismatch, document privacy, restricted lines, receipts and follow-up.

For: Subscribers checking, linking or correcting identity details connected to a SIM

Disco and meter validation, prepaid tokens, postpaid accounts, missing value, evidence, complaints and safe alternatives.

For: Prepaid and postpaid electricity customers using bank, wallet, USSD or biller channels

Plan comparison, validity, main and bonus balances, VAS control, shared data, usage review and complaint records.

For: Households and businesses managing bundles, renewals and service deductions

Shared-device boundaries, emergency contacts, scam controls, assistance rules, recovery records and family response drills.

For: Families helping children, older relatives and business members use digital services

Provider selection, payment channels, customer instructions, transparent fees, settlement, backup routes and control routines.

For: New and growing businesses choosing accounts, wallets, POS and records

Record fields, references, receipts, statements, refunds, staff sign-off, protected backups, retention and monthly audit.

For: Businesses and associations that need reliable transaction and settlement evidence

Account and POS confirmation, wallet credit, order references, pending payments, staff authority, delivery release and disputes.

For: Merchants, cashiers, dispatch riders and service teams releasing value after payment

Regulator lists, official domains, app publishers, social accounts, agent identity, terminal details and impersonation warning signs.

For: Consumers and businesses checking banks, wallets, POS providers, apps and support accounts

Data minimisation, notices, access, staff handling, storage, sharing, retention, deletion and practical incident response.

For: Businesses collecting names, phone numbers, receipts, references or delivery details