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Knowledge Center
Tag: Emergency Help
Security
A stolen phone can expose a SIM, banking apps, email, wallet access and transaction alerts at the same time. This emergency guide puts the response in a clear order: block or replace the SIM through the network, contact every linked bank through an official route, restrict cards or digital channels where necessary and change important passwords from a trusted device. … Read Guide
Security
Sending money to the wrong account does not have a guaranteed instant reversal code. This guide explains the practical response: stop further payments, save the receipt and transaction reference, record the recipient bank, account name, account number, amount, date and time, then contact the sending bank through its official app, support line, complaint email or branch. It describes how to … Read Guide
Security
USSD itself is only a communication channel, but criminals may combine fake support calls, urgent instructions, SIM-swap attempts, phishing links and requests for OTPs or PINs. This guide explains the most common scam patterns and the moment a normal support conversation becomes unsafe. Readers learn why a bank or network code should be started independently, why screen prompts must be … Read Guide